Privacy policy
DENTROID X ("we", "our", "us") is committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dentroidx.com.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. What Information Do We Collect?
We may collect and process the following data about you :
Identity and Contact Data : including your name, email address, mobile number, shipping and billing addresses.
Financial Data : including your payment card details. We don’t store any card details, but our third-party payment processors do so.
Transaction Data : including details about your purchases and the fulfilment of your orders.
Technical Data : including internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.
3. How Do We Use Your Information?
We may use your personal data to :
Process and fulfill your order, to send you relevant information about your order and to provide customer service support.
Send you communications required by law or necessary to inform you about changes to the services we provide you.
Send you information about our products and services which we think may be of interest to you.
4. Disclosure of Your Information
We will not sell any of your personal data to any third party. However, we may share your data with trusted third-party service providers as necessary to process your order and provide our services.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.
6. Your Rights
You have rights relating to your personal information:
The right to request the data we hold about you.
The right to request that we correct any personal data if it is found to be inaccurate or out of date.
The right to request your personal data is erased where it is no longer necessary to retain such data.
7. Changes to this Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or any suggestions please contact us by email at dentroidx@gmail.com
Terms and Conditions
This website is operated by DENTROID X . Throughout the site, the terms “we”, “us” and “our” refer to Dentroid X. By using our website and making a purchase, you agree to the terms and conditions outlined below. If you do not agree with these terms and conditions, please refrain from using the Dentroidx.com website.
2. Intellectual Property Rights
All content on this website, including text, graphics, logos, photographs, audio and video clips, data compilations, and software, is the property of Dentroid X, its suppliers, or its content contributors, and is protected by Indian copyright laws. The compilation of all content on this site is the exclusive property of Dentroid X and is protected by copyright laws.
3. Use of the Website
You are permitted to use the website for your personal shopping of Dentroid X products. You are prohibited from using the website or its content for any resale or commercial purpose, including any data mining, robots, or similar data gathering and extraction tools.
By agreeing to these Terms of Service, you're telling us that you're old enough according to the laws of your state or province. If you're not old enough, you're telling us that an adult has allowed you to use this site. You can't use our products for anything that's not allowed by law, and you can't break any laws, including copyright laws, while using our service. You can't send harmful things like computer viruses. If you don't follow these rules, we might have to stop your services immediately.
4. Pricing and Product Descriptions
While we strive for accuracy, errors in pricing and product descriptions may occur. In such cases, we reserve the right to correct any errors and to change or update information at any time without prior notice.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
5. Orders, Returns, and Refunds
Your placement of an order does not necessarily assure that we will accept your order. Please refer to our Return and Refund Policy for details on returning items purchased through our website.
6. Limitation of Liability
Dentroid X is not liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.
7. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dentroid X and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney's fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
8. Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Dentroid X website.
9. Governing Law
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws applicable to agreements made and to be entirely performed globally, without regard to its conflict of law principles.
10. Contact Us
For any further queries, you can contact us via email at dentroidx@gmail.com or visit our Contact Us page on the website
Return policy and exchange policy
Returns & Exchange Policy:
Thank you for shopping with us!
If you are not satisfied with your purchase, don't worry! We are here to help you.
Returns and exchanges can be made within a window of 7 days from receiving the product.
We only offer refunds in the form of gift cards/ coupon codes.
We offer a free first exchange of the product for all our customers. However, additional exchanges/ returns are subjected to a freight charge of minimum 280rs. Please note that the free exchange is not applicable if the products are bought during any sale period.
All first returns are subjected to a freight charge of 220 INR.
We do not accept returns for exchange orders. However, exchange orders may be further exchanged with additional charges applicable.
During sale periods, we do not provide returns or gift cards. We only offer exchange within the same style for a different size. Please note that the free exchanges are not applicable for products purchased during sale periods, and they are subject to a freight charge. The freight charge is a minimum of 180 INR for 0.5 kg, 280 INR for 1 kg, with an additional 120 INR for every additional 0.5kg increase in weight.
Reverse Pick Up is subject to availability of the service in your area pin-code and is subjected to change depending on the ground condition.
To be eligible for return, your item must be unused, and in the same condition in which you received it. Your item must be in its original packaging and must have the original tag attached.
Gift cards/ coupon codes and exchanges are released after successful reception and analysis of the original product by the team.
If you are exchanging a product with another product of a lesser value, the balance money will be refunded back in the form of store credit/ gift card/ coupon code.
If you are exchanging a product with another product of a higher value, the balance amount can be paid for through COD/Net banking/Store Credit.
Products such as jewelry items, scarves, gloves, bucket hats, bandanas, t-shirts, hoodies, style accessories, garment, scrunchies, or any other specified items are not eligible for return or exchange.
Cancellation requests can only be accommodated within the first 24 hours of placing the order.
All coupon codes/ gift cards must be used within 60 days from the issuance date.
All disputes regarding non-delivery of order or incorrect product received need to be raised within 48 hours of receiving the product.
All products listed in the "Shop" section are non-returnable and non-exchangeable in order to minimize waste and promote eco-friendly practices.
We do not offer return and exchange for international orders.
How to create your return/ exchange?
You can contact us via email/Instagram.
Give all product details, reason of exchange, upload photos and bill (If required).
Get in touch!
For all return & exchange related queries, please mail us at dentroidx@gmail.com.
Please note that our office timings are from Monday to Saturday (9am to 6pm). Any query mailed on Saturday after 12pm and on Sunday will be resolved either by Monday or Tuesday.
Please also note that we do not solve customer queries on WhatsApp.
Your patience is much appreciated while we work on your concern. We will be reaching out to you shortly to resolve your concern.